A More Efficient City Hall: Call Center Example

February 22, 2010

ShareWhile looking at City Manager Rashad Young’s most recent report to council I took note of the section that highlights the Contact Centers call volume. In one week they fielded 1,260 Water Resources that had to do with balance inquiries.
I sent an email to Denise Turner (She is over Public Affairs who oversees the Contact [...]

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Textgate 2.0 or Bluetooth 1.0

February 17, 2010

ShareAt Tuesday’s Greensboro City Council Meeting it appears that Dianne Bellamy-Small wore a bluetooth headset for the entire meeting. Texting was previously made to be a rather large issue, should council members wearing headsets also be an issue?
In theory, someone could be providing instant feedback in the council members ear and prompting them to do/say [...]

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Google Public Meeting

February 17, 2010

ShareA public meeting will be held at City Hall next Wednesday (6 pm) to discuss Google.

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Budget Deficit. Will Mayor find Fat?

January 28, 2010

ShareAccording to an article in yesterday’s News & Record, the City of Greensboro is up against an $11.2 million budget deficit. From the article,
The city will have to give up something big — bond projects, city services or something else — to close an estimated $11.2 million budget deficit.
A previous post on this site highlighted that [...]

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There won’t be a March on Feb 1 – so I’m Told

January 25, 2010

ShareHeard about the potential march on Feb 1 that was rumored to be in opposition to two local businessmen involved with the hotel industry?
I’ve been told that no such march will be taking place. Of course, that could change, but this source is very reliable.

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City Takes Action to Repair Neglected Intersection

January 25, 2010

Share“Without a doubt, the City of Greensboro has neglected Lee Street (primarily from Elm to the Coliseum).” That was the first line of a previous post titled “City of GSO Neglects Lee St. Road Conditions. Watch Video.”
In this particular post I highlighted that the Lee St / Eugene St intersection had been severely neglected and was [...]

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Thompson Responds about Conflicting Statements. Further Questions Arise.

January 22, 2010

ShareAt-large councilmember Danny Thompson has responded to my email (and previous post – watch video) about why he appeared to support moving Speakers from the Floor during a WFMY interview, but did not do so at the council meeting. Thompson’s response is below,
“My personal preference is to allow the speakers to go first (for the [...]

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Danny Thompson Supports Meeting Change on TV, but not in Chamber. Your take?

January 21, 2010

ShareTuesday night, the council took a bit of time to discuss the concept of moving the Speakers from the Floor portion of the meeting from the beginning to the end. During this time members generally took the time to say why the either supported the move or didn’t support the move.
Let’s rewind a bit though.
Earlier [...]

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Did Council Cause this by having a flat Budget?

January 20, 2010

ShareFor the last two years the Greensboro City Council has stated they wanted a flat budget, and that’s exactly what they got. But at what cost to Greensboro’s infrastructure?
I recently made a video of driving conditions at the intersection of Lee and Eugene St and shared it on this site. If you haven’t watched it [...]

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Speakers from the Floor Change. The Positive View.

January 18, 2010

ShareIt has recently been reported that Mayor Bill Knight plans to make a slight change to the City Council meeting structure. Business items on the agenda will be dealt with first, and the 30 minutes Speakers from the Floor portion will be done at the end of the meeting.
Many people seem to be in favor [...]

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